Service Desk Technician

Who we are:

Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

We are looking for a customer-oriented Service Desk Technician to provide first-line IT support to internal users. The role focuses on resolving incidents, supporting Microsoft 365 environments, and ensuring a smooth user experience.

What You’ll do:

• Handle IT incidents and service requests via phone, email, or ticketing system

• Troubleshoot issues related to Windows, Microsoft 365, and hardware

• Manage user accounts (Active Directory / Azure AD)

• Set up and configure laptops, software, and peripherals

• Escalate complex issues when needed

• Maintain accurate ticket documentation

• Contribute to knowledge base and user support materials

What you’ll need to succeed:

• Basic knowledge of Windows and Microsoft 365

• Familiarity with Active Directory

• Good problem-solving and communication skills

• Customer-focused and organized

• Previous IT support experience is a plus

What do we offer:

·       Seize the opportunity to grow your career.

·       Engage in exciting and meaningful work.

·       Get recognition for your work and attitude.

·       Become part of a large, friendly and supportive team.

·       Get additional private health insurance.

·       Stay Chill, Bite into Thrill: Our Fresh Fruits/Ice Cream Program.

·       Relax and Recharge: Our Weekly Office Chair Massage.

·       Unlock the joy of reading with Bookster – Access a library of inspiration.

·       Benefit from 28 days of annual leave – More time for what you love ( 22 vacation days, 5 for exceptional sick leave (no medical note), and 1 for your birthday).

·       Exclusive partner discounts – Enjoy deals tailored just for you.

·       A World of Friendly Faces: Join Our Passionate Multinational Team and Talk to 23 Nationalities at tbi bank .

·       Bring Your Furry Bestie: Let's Make Work Pawsome .

Visit our Career Page to learn more about what makes us different.

If this sounds like something you’d be interested in, we'd love to hear from you!

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on the tbi Career page.